Reviews

Service had to order the part but got it in 1 day and completed the repair. Sabrina kept me informed about everything going on. Overall good experience.

Good

I have good experiences with the dealership. The service department is easy to work with and work is done in a timely manner.

Great coffee while waiting for my truck to be serviced.

Vehicle was done and sitting for over 30 minutes and no one came and told me. Cost to change oil was over $100. this is twice what I paid last time.

The vehicle was brought in to correct a problem identified by GM bulletin PIP5653J and to see if it was covered under warranty. I told the service representative that the vehicle was not making the noise at the time because of the cold rain. They test drove the vehicle anyway and confirmed that no noise was present at the time and charged me a diagnostic fee! The technician did find a worn drive belt and a bad idler pulley. The estimate given to me for the repair was outrageously expensive. I told them that I had made the repairs myself in the past. They then told me that they could do the repairs for much less; still very expensive for the parts and labor. I agreed and the repairs were made to the belt and pulley. I asked again about the repairs for the bulletin but they didn't know anything about it. I gave them my name and phone number and they promised to call back that day (11/11/22.) As of 11/14 I still have not been contacted. I also watched and heard another customer in the service department have a major problem with actual cost being much higher than a written quote that she had for a part. I have lost all trust and respect for the Paul Thigpen dealership and I will be happy to share my experiences with everyone.

They stayed late to let us sign paperwork

The bill when I checked out was too much. The amount of labor charged for oil change, tire rotation, and changing the air filter and cabin filter was $115. There was also a $27 charge for the garage. I have been a loyal customer for 5 years and didn't get any kind of a discount. Also when a customer spends over $300 they could have at least washed the car and vacuumed it out. Also someone from the garage had to fix the glove compartment. We waited outside in the weather while they fixed it. I guess it's true: after the dealership closes the deal, they don't know who you are. I have bought 2 vehicles from Thigpin, my husband bought a truck, and my daughter and her husband bought a SUV. All within just a few years. However, I may decide to go to Durrence Chevy. When I raised my concerns to the people in the office I was told they couldn't do anything about it.

It was excellent

My salesman and his bosses were willing to go the extra mile for me to make the deal I was happy and satisfied with so I could purchase a new 2022 chey 2500 HD diesel pickup truck, thanks